This month, at the suggestion of a client, I have been reading Delivering Happiness, A Path to Profits, Passions and Purpose. If you are looking for some practical tips on how to engage your team, improve your customer service and increase your profits, read this book!
Being technically competent is often seen as the pinnacle in our working lives. Having the ability to answer almost any question based on a sound understanding of what we have to do has become something to strive for because people have pride in their working knowledge. So, when it comes to those who are technically competent, how do we help them develop and grow?
Partner Electronics Ltd approached The New to Experts because they were able to offer a bespoke programme that would meet our companies training needs and would work alongside us in developing and coaching our staff. One thing I liked was their openness to discuss our needs and to make the training bespoke and reactive to our company and individuals. Partner Electronics have found the experience a valuable process in developing our team skills especially around communicating with others and coaching.